Frequently Asked Questions


How do I get a library card?

Anyone may use the materials and services of the library. In order to borrow materials from the library
you must have a valid library card. Library cards are available free of charge to all adults and
children 5 years of age and older. Family cards are available for families with younger children.
Stop at the Circulation Desk and present your driver’s license or another form of identification that
includes your mailing address.

What is my PIN?

You PIN or Personal identification Number is the last four digits of your contact phone that was used to create your account.


What can I borrow from the library?

Your library card allows you to borrow any of the more than two million items located at the libraries
in the SAILS Library Network, including books, DVDs, audiobooks, large print books, magazines, CDs,
e-books and downloadables, and museum passes as well as resources unique to the Raynham Library.


I’ve lost my library card. Is there a charge for a new card?

There is a $2.00 replacement charge for a lost card.


What are the loan periods and late fees?

ItemLoan PeriodLate Fee per Day
Books4 weeks.15 / $5.00 maximum
New Books2 weeks.15 / $5.00 maximum
Magazines2 weeks.15 / $4.00 maximum
DVDs1 week$1.00 / $7.00 maximum
DVD Set2 week$1.00 / $7.00 maximum
Audio Books4 week.15 / $5.00 maximum
Music CD4 week.15 / $5.00 maximum
Museum Passes1 day$5.00 / $20.00 maximum

Can I renew an item?

Most library items can be renewed if there are no holds on the item and there are no outstanding fines.
You can renew online or call the library (508-823-1344).

Why can’t I find bestsellers on the library shelves?

Popular books are in great demand. It’s best to place a hold on any item that you want to read. A hold
will ensure that you receive the item as soon as it becomes available. We will notify you that the item
is waiting you for at the library.

How long are items held at the library once I have been notified?

Items are generally held for you for five (5) days.

Can I request items that are not in the SAILS network?

You can place a hold on any item in the SAILS catalog as well as the Virtual Catalog, the public catalog
of Massachusetts libraries outside of the SAILS network. There is no charge for borrowing through the
Virtual Catalog.

What does it mean to be “blocked”?

If you have accumulated fines of $10.00 or more, or have more than 6 overdue items, the SAILS network
will not allow you to borrow any items until the fines have been paid or items returned.

What is an alternate ID and why should I get one?

An ALT ID is a shortcut for logging into the system. Once your library has set up your ALT ID, you will
no longer need to type in your entire barcode number. Type in your ALT ID and your PIN number for easy
access to your account and special features only available to library patrons.

I’m interested in receiving Talking Books Service from the Library of Congress. Where can I get more
information?

Information on eligibility and services as well as applications can be found at the Library of Congress Service to the Blind and Physically Handicapped.